Cancellations, returns and uncertain outcomes
Keep exceptions visible all the way through reconciliation.
Cancellation before dispatch
Fetch the current provider state before taking action. Stop cancelled or unavailable items from being dispatched. A packing task is not permission to ignore a later cancellation.
Returns are another workflow
Track the return request, collection, receipt, inspection, item disposition, refund and any dispute. Do not return stock to saleable inventory before inspection or assume a return always needs a second refund.
Use the actual programme policy
Deadlines and refund authority differ by country and programme. Amazon Egypt Easy Ship terms specify a 48-hour refund-handling requirement for the particular case of items returned directly to the seller outside the logistics provider. Do not generalize it to every return.
Reconcile before retrying
If a provider action times out, keep the operation reference and investigate. Match refunds, fees and credits with the original item and eventual settlement. Route unclear results to an authorized person.
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