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What to include when something does not work.

Describe the task

Tell us which product you used, what you tried, what you expected and what happened. Include the approximate time and your country. A short description is often enough to begin.

Share only what is needed

Remove customer details, passwords, API keys and payment information from screenshots. Use a reference number only when the support channel and recipient are authorized to view it.

Keep consequential work paused

If a shipment, refund or payment has an uncertain result, do not keep repeating it. Ask support to reconcile the existing operation first.

Need a little more help?

Tell a person what you’re trying to do.